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Return and Refund Policy

Photoexpress.in follows a customer-centric approach, If customers find any defect in our product and merchandise shipped to them, We will happy to assist and fix this up.

This includes any manufacturing defect such as loose fittings, scratches, or image not as per expected size or color. In such a case, we will replace the defective product or fix it at our cost.

Any request or complaint on faulty products can be logged with complete details of the order and a couple of images of the product where the defect is visible ( Try to clear as much as possible or even video can help). Do send us details at [email protected] and the team will be happy to assist and resolve the issue at the earliest.

The process further is as follows

  1. After receipt of the order, the Team review the complaint and revert with 2 days.
  2. After review and if a defect is found, the product will be fixed by sending the required part or replacement of the product.
  3. Defect products need to be dispatched back with original packing and customer cost.

No refunds :

No refunds for personalized & custom product orders, The credits will be issued which customer can use to buy any alternate product with 6 months.

Return Tracking Status :

Customer can track the status of returns via email to [email protected] or call to +91-7675042060

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Our journey began in 2018

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Designed to be versatile

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Simplicity in design and form

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Our incredible team are here for you

Nicole Williams

Company Director
"Profit in business comes from repeat customers; customers that boast about your product and outstanding service"

Bjorn Gunnarson

Head of Design
"Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends work with you."

Charlotte Banks

Research & Development
"You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer focus can’t be copied."

Sam Gallagher

Customer Support
"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves."
I’m so happy with the service from Shoptimizer – my order was delivered within 48 hours and the thought and care they put into their products really stands out. Plus, their support is just awesome!
Sean Walsh
London, UK
Fabulous top bought as a birthday gift for a friend who wears it almost every day. Smart packaging which looks exciting and special. Very good on delivery. Will purchase it again as a gift and for myself!
Astrid Sorensen
Oslo, Norway

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