Shipping Policy

Thank you for choosing PhotoExpress! This policy outlines our shipping procedures and guidelines.

Shipping Destinations:

We primarily ship within India, covering over 28,000 pincodes. International shipping is available upon special request. Please contact us for international shipping inquiries and quotes.

Shipping Methods & Carriers:

We use reputable courier services, including Delivery, Blue Dart and other reliable partners, to ensure safe and timely delivery of your orders. We currently offer standard shipping. Express shipping may be available in the future.

Shipping Costs:

We offer free standard shipping on all orders above ₹499. For orders below ₹499, the shipping costs are at actuals, Shipping costs are calculated based on the volumetric weight (package size) of your order. In most cases, the actual weight of the package is less than the volumetric weight.

Delivery Times:

Estimated delivery times are as follows:

Metro Cities: 2-5 business days
Rest of India: 3-8 business days

Please note that these are estimates and actual delivery times may vary.

Order Processing & Handling Time:

Our processing time includes:

Design & Approval: 1-3 business days. Please note that change requests or delays in approving your design proof may extend this timeframe, impacting the overall delivery timeline.
Production: 2-3 business days after design approval.

Once your order is processed and produced, it will be shipped promptly.

Tracking Information:

We provide tracking information for all orders once they have been shipped. You will receive an email with your tracking number and instructions on how to track your package. 

Lost or Damaged Packages:

For information regarding lost or damaged packages, please refer to our Return and Refund Policy.

Incorrect Shipping Addresses:

We are not responsible for refunds or replacements if the shipping address provided by the customer is incorrect. Please ensure you enter your shipping address accurately during checkout.

Customs Duties and Taxes (International Orders):

For international orders, any applicable customs duties, taxes, or import fees are the sole responsibility of the customer.

Shipping Restrictions:

Due to the fragile nature of our products, we currently do not ship to certain Tier-3 cities or remote regions within India. We apologize for any inconvenience this may cause. We are constantly evaluating our shipping capabilities and hope to expand our delivery areas in the future.

Shipping During Peak Seasons & Holidays:

During peak seasons and holidays, there may be delays in fulfilling and delivering orders. While we strive to meet our estimated delivery times, please allow extra time for your order to arrive during these periods.

Contact Us:

If you have any questions about our shipping policy, please contact us at Email: orders@photoexpress.in or WhatsApp +91-9392858880